Shipping Questions
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How long is the processing period?
Orders are processed within 1–3 business days after purchase.
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Can I change my shipping address after placing an order?
Address changes are only possible before the order ships. Email us ASAP with your name and order number for corrections.
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Do you ship internationally?
Yes, we ship to almost all countries. Delivery takes 5–25 business days after shipment.
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Why isn’t my tracking number working?
International tracking numbers may not update due to foreign postal systems. Contact us if your domestic tracking number isn’t working.
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What if my tracking says delivered, but I haven’t received my order?
For U.S. orders, contact USPS at (800) 275-8777 for assistance.
Returns and Damaged Items
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What do I do if I receive a damaged item?
Contact us with your name and order number for further assistance.
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What if something is missing from my order?
Contact us immediately if an item is missing. We offer a 30-day Money Back Guarantee from the date of delivery.
Tracking Questions
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How can I track my order?
Use the "Track My Order" link on our website and enter your tracking number.
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Why is my tracking information delayed?
Tracking updates can take a few days to reflect current package locations, especially for international shipments.
General Information
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How quickly do you respond to questions?
We reply to emails within 24 hours, in the order they are received.
